Skip to main content

The purpose of this policy:

  • As a grassroots movement, which offers a welcome to asylum seekers and refugees, the aim of the Lone Working Policy is to enable people to volunteer, befriend and help with activities associated with the movement in a safe and appropriate way.
  • The policy is to outline the personal responsibilities and expected standards of behaviour of volunteers.
  • The policy is to offer support and guidelines to volunteers.

This policy should be read alongside our policies and procedures for:

  • Code of conduct for volunteers, enablers and helpers.
  • Induction and training.
  • Safeguarding Policy 
  • Role of designated safeguarding officer.
  • Recording and information sharing 
  • Health and safety policies 
  • Lone working policies 
  • Reporting allegations of bullying or complaints of inappropriate behaviour. 


Wakefield District City of Sanctuary offers equal opportunities to all people and will not tolerate abuse of any kind – physical, verbal, racial, cultural or religious. As a grassroots movement we have a moral responsibility, to all people associated with the local movement, to offer safety, protection, inclusion and equality.

Lone Working Policy:

The term ‘Lone Working’ relates to people who are in a building or venue on their own, collect or deliver items, who offer one-to-one support, or offer lifts.  

Buildings and venues:

  • Where possible people should avoid working on their own.
  • There are occasions where people cannot avoid being in a building on their own. In these circumstances, people should let the Lead Volunteer, or another person, know when they will be working alone. As a courtesy, it would be helpful to let the Lead Volunteer or friend know when you have left the building.  
  • Key holders for venues should try to arrive and leave with another person.

Collecting and delivering: 

  • For collecting and delivering items volunteers should record where they are going, who they are meeting and what they are delivering or collecting. 
  • Lead volunteers should be informed when collections or deliveries are being made. 
  • For collecting and delivering items volunteers should go in twos.

One-to-one support:

  • Volunteers and befrienders should avoid lone working.  
  • Volunteers and befrienders should avoid offering one-to-one support in isolated places or in places where others cannot be contacted. 
  • Avoid offering support in a person’s personal rooms or accommodation.
  • If you go to a person’s accommodation make sure that someone else is in the building and your presents cannot be misinterpreted.
  • Often one-to-one support entails accompanying people to appointments, ensure someone know where you are going and when you should return.
  • A log of support activities should be kept and shared with the Lead Volunteer or the Coordinator. 

Lifts and transporting people:

  • When offering lifts, care should be taken that the person understands that they are traveling at their own risk.
  • Passengers must adhere to laws such as wearing a seatbelt. 
  • If you offer lifts to people with children, you have a responsibility to provide the proper car seats.
  • Where possible, travel with a second volunteer – this may not always be practical.
  • Let someone know when you are taking someone to an appointment or on a visit.
  • Record journeys and be prepared to share the information with the Lead Volunteer of Coordinator. 
  • For all lone working minimise or avoid placing yourself in a risk situation.
  • Take every possible precaution to eliminate risks.

Policy written: 18th March 2017.

Updated/modified:  (spelling corrections – DD 30/05/2019)